Refund & Cancellation Policy

When you get a refund

• The payment succeeded but the top-up was not delivered within 24 hours.
• The order could not be processed because of a technical issue.
• A duplicate payment was made for the same order.

When a refund is not possible

• A wrong Player ID / UID was entered and the UC or diamonds reached that account.
• The top-up was delivered successfully.
• A fake or edited payment screenshot was submitted.

How to cancel

Email our support before the order is delivered. Once the top-up process has started, cancelling is not possible.

Refund process

Approved refunds are sent back to the same UPI ID that made the payment. This normally takes 24–72 working hours.

How to claim

Email us your Player ID, package, amount and payment reference. We will update you once the verification is done.