Frequently Asked Questions
Every answer, in one place.
How fast is delivery?
95% of orders are delivered within 2–10 minutes. During peak hours it can take up to 30 minutes.
Do I need to share my password or OTP?
Never. We only need your Player ID / UID. Anyone asking for a password or OTP is a scammer — report them.
How do I pay?
Scan the UPI QR at checkout, or tap the GPay / PhonePe / Paytm / BHIM UPI button — the amount is filled in automatically.
Will my game ID get banned?
No. We only use 100% clean, legitimate top-up sources — no carding, no chargebacks — so your game ID is never at risk of a ban.
What happens after I pay?
Tap “✅ I Have Paid”. Your order is submitted and immediately appears on the Payment History page with the status ⏳ Payment Verifying. No email or screenshot is needed. Once we confirm your payment the same order is marked ✅ Delivered.
Where can I track my order?
Open the History page — every order placed from this device is listed with its status (Verifying / Delivered / Failed). You can also reset the list from that page at any time.
Is top-up safe for my game account?
Yes. Every order is placed through an official seller channel, so there is no ban risk for your account.
Can I cancel or get a refund?
If an order is not delivered you get a full refund. See the Refund Policy for details.
How do I reach support?
Email us 24×7 — see the Contact page.